If for whatever
reason you change your mind and would like to return your order after delivery,
we’re happy to refund or exchange your purchase as long as it’s unopened and in
its original packaging. This option is available for 14 days after delivery.
Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations, we will accept items back even if you have opened the goods to
inspect them. You are entitled to a refund as long as you inform us of your
decision to cancel within 14 calendar days from the day after delivery of the
goods. You can examine the goods as you would in a shop but to obtain a full
refund you must not start using them, install them or input any data/software.
The goods must be in an ‘as new’ condition and returned in the original,
undamaged packaging, along with any accessories and free gifts received with
them. DVDs, CDs, memory cards and software packaging discs must still be
For all returns, please
fill in the return form by clicking here and for all after sales service request, please fill in the
contact us form by clicking here and we will be happy to assist you.
Once we have received
the goods back from you, we will give you a refund for the cost of the product.
We may make a deduction from the refund for any loss in value of the goods if
the loss is a result of any unnecessary handling by you.
Refunds take 3-5
working days to be credited to your payment card.
We cannot refund/cancel your purchase
There is a contract for services with the product and you have started
using the services; this would include, for example, a mobile phone
The seal has been broken on any DVDs, CDs, memory cards or software,
including games, or on any personal hygiene products such as shavers.
The silver strip on the back of your Software Product Activation
Key card has been partially or completely damaged or removed
Goods were a special order to your specification
It’s bad enough that
your product develops a fault, so we try to make our returns service as
painless as possible.
We will offer either
a refund if the fault occurs within 30 days of purchase. For a refund, the
product must be in otherwise ''as new'' condition, complete with any
accessories and free gifts offered and if possible, with the original box and
If a DVD, CD, or
software item is faulty under guarantee we will happily exchange it for the
same title or offer a refund.
You can return the
product to our address by opening a return request on our website. Replacement
goods are sent by standard delivery.
We do not cover faults
caused by accident, neglect, misuse or normal wear and tear. Items sold on this
website are generally intended for normal domestic and consumer use and not for
resale or commercial use.
THIS RETURNS POLICY
DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE
FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.